Let’s start with the bottom line: If you’re not
participating in social media, your business is
missing out. You no longer have any excuses
(“I’m too busy” or “It's overwhelming”), it’s
time to get engaged. 73% of businesses plan to
increase their use of Facebook, Twitter, YouTube
and blogging in 2011 (2011 Social Media
Marketing Industry Report)
There are more than
550 million active Facebook users
- 75% of all Americans use social media
(Nielsen)
- Nearly 25% of all online time is spent
on social media
- Nearly every single internet user has at
least 1 social media account
"Finding that 49 percent of
55,000 social network users
surveyed connect with brands and
products on their networks, a
new study provides an optimistic
outlook for marketers to
capitalize on social media
opportunities. The study tackled
not only general behaviors and
platform preferences for social
sites; it delved deeper into how
social sites affect family and
friend relationships and
consumer attitudes towards
brands and products.
Fifty percent of Facebook
users click on Facebook ads
to “like” a brand
Thirty-seven percent
learned about a new product
or service from a social
networking site
Thirty-two percent of
respondents have recommended
a product/service/brand to
friends via a social
networking site
Thirty-two percent of
Twitter users re-tweet
content provided by a
company or product"
In a
recent survey by ROI Research reported in
MediaPost, 40 percent of those surveyed
use social sites to connect with brands and
products. Thirty-seven percent learned about a
new product or service from a social networking
site, and 32 percent use social networks to
recommend products or services to friends.
And it’s not just consumers. In a recent study
conducted by Business.com, more than half of
small-business owners reported using social
media sites to gather information about
companies, products and prospects before buying
or doing business with them.
The social networks are effective sales tools as
well. According to the Inbound Marketing Report,
41 percent of Twitter and LinkedIn users, 44
percent of Facebook users and 46 percent of
businesses with a company blog say they acquired
customers through those channels.
Obviously it’s time to jump on the social media
bandwagon. Are you ready? Here’s a quick
overview.
LinkedIn
The
most widely-known general business networking
site, LinkedIn is useful if you sell
business-to-business products or services, want
to build a reputation, or are seeking new
employees, vendors or partners.
- Get started by creating a profile and
creating a unique URL for it that comes up
in Google search results.
- Adjust your privacy settings so your
network is notified whenever you update your
profile. Update frequently so your contacts
get regular reminders about you and your
business.
- Fill out the “What are you working on?”
field in your profile to attract potential
customers or people who can help with your
latest projects.
- Use the Introduction feature to get
introduced to potential clients, contacts or
employees.
- Build your reputation as an expert by
joining or starting a LinkedIn group related
to your industry, or by answering questions
on LinkedIn Answers.
- Participate in the new
Social Media Marketing group. It’s a great
place to meet, share knowledge and exchange
ideas with fellow business owners and get
answers from industry and small business
experts.
Facebook
The
best-known consumer social networking site,
Facebook works especially well if your business
markets to consumers. The idea is to create
“fans” or to get people to “like” your product
or brand.
- Create a Facebook Fan Page for your
business and keep it lively by continually
posting new content. You can post everything
from photos and videos to questions, updates
and surveys.
- You have the option to let fans post on
your page as well, which can be a great way
to build a community of people sharing what
they think about your products or services.
- Use Facebook’s analytics to see what
posts get the best results and use that
intelligence when you create new posts.
- B2B companies can use Facebook to get
insights into prospective clients or
contacts. Google someone who’s on Facebook
and their page will show up. Depending on
their privacy settings, you may be able to
view their hobbies, interests and other
details that can help build a relationship.
- According to the New York Times, a
study done by market research firm
Yankelovich revealed that the average
American is exposed to up to 5,000
advertisements per day - and they are
everywhere. Road signs, newspapers ads and
online pop-up ads are constantly targeting
consumers. I have found that one of the
places where I am exposed to these thousands
of ads is Facebook.
Twitter
Twitter
is a micro blogging service whose users send
short messages, called “tweets” (up to 140
characters, including spaces). Twitter users
“follow” each other.
- Put a profile and photo on your Twitter
page, then import your email contacts to
Twitter and start following them. See who
they follow, and soon you’ll start building
your own network.
- Remember Twitter is about conversation.
Share links, answer questions, talk to other
users — don’t just toot your own horn.
- Focus on quality, not quantity. Better
to have a several hundred followers who
really matter than several thousand who
don’t.
- B2B companies can use Twitter to alert
customers to discounts, sales and
promotions. B2C companies can use it to
follow industry leaders, prospective
customers, competitors. You should follow
the large corporate marketers who often
share information and special promotions.
- Use 3rd party applications to navigate
Twitter or it’s all too easy to get
overwhelmed. Visit
http://twitter.com/downloads to find
free apps. Popular apps include
Tweetdeck,
HootSuiteSeesmic.
Blogging
Most
experts agree it’s a necessity to create a blog
— especially if you own a B2B company and want
to raise your profile as an industry expert.
It’s likely much easier than you think to start
blogging.
- Use simple software to build your blog.
Wordpress is the most popular.
Top Ten Reviews has a useful side-by-side
comparison of
blogging software.
- Figure out your focus and be ready to
post two or three times a week.
- Keep your posts short and your tone
conversational and interesting.
- Visit other blogs in your industry, post
comments there and start to network.
- Promote your blog by submitting it to
RSS and blog directories such as
Technorati,
Yahoo,
Alltop and
Google.
Make sure you have time to do your own blog;
if you don’t, build your reputation by
guest-blogging and leaving comments on key
industry blogs and include links to your
website. Your blog entries should be clearly
written, grammatically correct and typo-free.
People will judge you from reading your blog —
make sure you don’t give them the wrong
impression.
Google +1
The
+1 button is shorthand for "this is pretty cool" or "you
should check this out."
Click +1 to publicly give
something your stamp of
approval. Your +1's can help
friends, contacts, and others on
the web find the best stuff when
they search.
Get your Google +1 button.