| The Direct
Line dealer’s Buyer’s Guide: a first for the industry
The high-density filing industry had no
central buying guide. That left it up to each dealer sales
person to take the right sell sheets/brochures to each call
and hope for the best. It was obvious that with proper
marketing support, dealers could attract more customers and
increase the average order size.
Objectives
Realizing there was a big gap in the market, Direct Line
worked with their marketing firm to define and then create an
industry-leading buyer’s guide. The guide was designed to
motivate dealers, help sales people sell and provide true
convenience to end customers.
Goal
In a highly fragmented market, the goal was to create dealer
loyalty by increasing their sales and overall performance.
Solution
Dealers were able to sign up for the program online. When
signing up, they had a choice of covers (inside and out,
back and front) that they could customize with their dealer
information, complete list of services, and contact
information. In fact, there is no Direct Line branding in
the entire book! These guides are meant to be left with the
customer with all contacts going back to the dealer.
Direct Line also increased our product
offering by inviting other vendors to participate, so that
the end customer could order everything they needed from one
book.
At Direct Line we created:
• A 248-page guide with complete SKU listings, helpful tips
and examples
• A program where dealers were able to personalize the cover
pages
Result
Direct Line has shaken up the industry, significantly
increased sales, created a loyalty program that the dealers
demand to have, and attracted numerous new dealers.
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